Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unwound and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at botanicalfibres@gmail.com. Please note that returns will need to be sent to the following address: 1886 Caldwell rd. Eastern Passage, NS B3G 1J3 at your own expense. If your return is accepted, we’ll start the refund process. 

You can always contact us for any return question at botanicalfibres@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at botanicalfibres@gmail.com.

Unfortunately, we cannot accept returns on sale items.

At the end of the day we are genuinely sorry you are not satisfied with your purchase and want to make it right! Reach out with any questions and we can figure out the solution. botanicalfibres@gmail.com